Last updated: 28 August 2026
1. Who we are
Property Refurbishment London Ltd is the controller of the personal information described in this policy.
Our website address is: https://property-refurbishment-london.co.uk.
Website: https://property-refurbishment-london.co.uk
Company number: 09123052
Address: 17 Short’s Gardens, London WC2H 9AT
Email: info@property-refurbishment.com
Telephone: 0203 862 1978
2. Information we collectWe may collect:
- your name, email address and telephone number;
- information you provide about your property or proposed project;
- correspondence between you and our team;
- form-submission details such as the date, time and source page;
- technical information about your visit, including browser, device, approximate location and website usage data;
- information needed to prepare quotations, manage projects and meet legal or accounting obligations.
Please do not submit sensitive personal information through our website forms unless it is necessary for your enquiry.
3. How we collect information
We collect information when you:
- submit an enquiry form;
- contact us by telephone, email or another communication channel;
- request a quotation or engage us for a project;
4. How and why we use your information
We use personal information to:
- respond to your enquiry;
- discuss your requirements and prepare a quotation;
- take steps towards entering into a contract;
- communicate with you and manage an agreed project;
- store evidence of enquiries and communications;
- protect our forms and website from spam, fraud and misuse;
- understand website performance and measure enquiries;
- comply with legal, regulatory, tax and accounting obligations;
- establish, exercise or defend legal claims.
Our lawful bases may include:
- Contract: to respond to requests and take steps before entering into, or performing, a contract;
- Legitimate interests: to operate our business, communicate with prospective clients, protect our website and improve our services;
- Legal obligation: where processing is required by law;
- Consent: for non-essential analytics or advertising cookies where consent is required.
We use submitted enquiry details only to answer and manage enquiries. We do not add form submitters to promotional mailing lists unless they separately request or consent to this.
5. Who we share information with
We may share information only where reasonably necessary with:
- website hosting, email, IT and form-management providers;
- Google services used for website analytics, advertising measurement, tag management and spam protection;
- professional advisers, insurers and accountants;
- contractors or suppliers where necessary to assess or deliver requested work;
- courts, regulators, law-enforcement bodies or public authorities where legally required.
Service providers may process information only for the services they provide to us and subject to appropriate contractual safeguards.
We do not sell personal information.
6. Google Analytics, Google Ads and reCAPTCHA
We use Google Analytics 4 and Google Tag Manager to understand how visitors use the website and to measure successful enquiries. Information may include session statistics, approximate location, browser and device information, and interactions with the website.
We use Google Ads conversion measurement to understand whether advertising leads to genuine enquiries. We do not send names, email addresses, telephone numbers or enquiry messages to Google Analytics or Google Ads through our conversion-tracking events.
Our forms use Google reCAPTCHA to help detect spam and abuse. Use of Google services is subject to Google’s Privacy Policy and Terms:
Google also provides an Analytics opt-out browser add-on:
https://tools.google.com/dlpage/gaoptout
7. Cookies
The website may use:
- Strictly necessary cookies, required for security and essential website functions;
- Analytics cookies, used to understand website usage;
- Advertising measurement cookies, used to measure advertising performance.
Where consent is legally required, non-essential cookies should not be activated until you make a choice through the website’s cookie controls. You can withdraw or change your choice using those controls.
Browser settings can also be used to block or delete cookies, although doing so may affect some website functions.
8. How long we keep information
We retain information only for as long as reasonably necessary:
- enquiries that do not become projects: normally up to 24 months after the last communication;
- client, contract, project, invoice and accounting records: normally up to six years after the relevant relationship or transaction;
- security and technical records: only for as long as required for protection, troubleshooting and legal compliance;
- analytics and advertising data: according to the configured retention periods and applicable provider policies.
Information may be kept longer where required by law or where necessary to establish, exercise or defend legal claims.
9. International processing
Some service providers, including Google, may process information outside the United Kingdom. Where this occurs, we rely on applicable adequacy regulations, contractual safeguards or other lawful transfer mechanisms intended to protect personal information.
10. Your data-protection rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to processing based on legitimate interests;
- request transfer of information in certain circumstances;
- withdraw consent where consent is the lawful basis.
These rights are not absolute and may depend on the reason we process the information.
To exercise a right, contact info@property-refurbishment.com. We may need to verify your identity before responding.
11. Complaints
Please contact us first if you have concerns about how we use your information.
You also have the right to complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/data-protection-complaints
12. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed to be completely secure.
13. Children
Our services are not directed at children, and we do not knowingly collect personal information from children through this website.
14. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will appear on this page with its updated date.
15. Contact us
Questions about this policy or your personal information can be sent to:
Property Refurbishment London Ltd
17 Short’s Gardens
London WC2H 9AT
Email: info@property-refurbishment.com
Telephone: 0203 862 1978
